Legal
Privacy Policy
This Privacy Policy governs the manner in which Ekohum, operated by Aravalli Designs Private Limited, collects, uses, maintains and discloses information collected from users of ekohum.com.
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Overview
This Privacy Policy governs the manner in which Ekohum, operated by Aravalli Designs Private Limited (“Ekohum”, “we”, “us”), collects, uses, maintains and discloses information collected from users (each, a “User”) of the ekohum.com website (“Site”). This privacy policy applies to the Site and all products and services offered by Ekohum.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, subscribe to the newsletter, place an order, or in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, their name, email address, mailing address and phone number. Payments are processed by secure, PCI-DSS-compliant third-party payment providers; Ekohum does not collect or store your full card details on its own servers.
Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information, such as the operating system and the Internet service providers utilized and other similar information.
How we use collected information
Ekohum collects and uses Users' personal information for the following purposes:
To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you.
To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service. We may also send Users information they agreed to receive about topics we think will be of interest to them.
To send periodic emails
The email address Users provide for order processing will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If a User decides to opt-in to our mailing list, they will receive emails that may include company updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include an unsubscribe link at the bottom of each email.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a secured communication channel and is encrypted in transit.
How long we keep your information
We retain personal information only for as long as necessary to fulfil the purposes set out in this policy, including any legal, accounting, tax or reporting requirements, after which it is deleted or anonymised.
Changes to this privacy policy
Ekohum has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Contact us
Questions about your data?
Reach our team 10 am–6 pm IST, all days except Sundays — we're happy to help.